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Our host, Dr. Moriah McCauley, goes solo in this week’s episode of That Vet Life Podcast to take a deep dive into her own research on health literacy!
For those of you who don’t know our host, Dr. Moriah graduated from the University of Edinburgh, Royal (dick) School of Veterinary Studies in 2020, after gaining her Bachelor of Science in 2016.
Since graduating, Dr. Moriah has been been working at a small animal practice alongside hosting weekly interviews on That Vet Life Podcast.
Tune in today to learn a bit more about health literacy, why it’s creating a disconnect between us and our clients, and how we can communicate effectively with clients.
Outline of this episode:
- [01:13] The episode begins with Mo discussing the definition of ‘Health Literacy’.
- [05:28] Moriah talks about the disconnect between medical articles and the national average reading level,
- [06:20] What is the impact of this? Mo talks about the disconnect in client trust as a result of improper health literacy.
- [09:57] Why do we have that problem of health literacy?
- [12:32] Ad break, join our Thrive community.
- [13:44] The episode resumes with Dr. Moriah asking what can we (as vets) can do about the disconnect in health literacy.
- [18:37] How should we provide information to clients which are easy for them to digest?
- [20:44] How to communicate information in the exam room to clients.
- [21:50] Dr. Moriah discusses how body language can help create trust in clients.
- [23:40] Mo talks about the importance of talking slowly to clients and what body language you should be aware of during conversations with clients. Mo talks about mirror neurons.
- [25:47] Moriah tells us what to do next with this information, first off, look at client handouts.
- [28:00] The episode wraps up to an end.
Connect with Dr. Moriah: